Shipping policy
Olivemart (Pty) Ltd T/A O-Mart
Shipping Policy
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1. Processing Time
Orders are processed within 3–5 business days after payment clearance, unless otherwise stated.---
2. Delivery Method:
Olivemart offers the following delivery and collection options:
· Standard Nationwide Delivery: A standard delivery fee of R100 applies to all deliveries within South Africa. Delivery is fulfilled with Olivemart’s partnered courier service.
· Local Delivery (Within 15km Radius): Local delivery within a 15km radius of the Olivemart store is available. Free delivery applies to orders with a minimum value of R300. Orders below this threshold may be subject to a delivery fee.
· Collection from Store: Customers may select the collection option at checkout. Orders will be available for collection within 24 hours after the order has been placed and/or payment confirmed.
Customers will:
· Receive a text message notification when the order is ready for collection; and
· Be required to present the order confirmation email upon collection.
Delivery Fees:
Olivemart reserves the right to amend, vary or update delivery fees and charges at any time, at its sole discretion.
Any changes to delivery fees will be communicated to the customer at checkout prior to order confirmation. The delivery fee applicable to an order will be the fee displayed and accepted by the customer at the time the order is placed.
Olivemart shall not be bound by any prior or outdated delivery fee information once such fees have been updated and published.
3. Delivery Timeframes:
Delivery times are estimates only and are not guaranteed. Olivemart is not liable for delays caused by courier issues, remote locations, weather, strikes, incorrect address information, remote locations or other factors beyond its control.
Please note:
· Delivery turnaround times may vary over weekends and public holidays.
· Collection readiness times may also be affected during these periods.
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4. Damaged, missing or tampered parcels in transit:
Olivemart takes reasonable care to ensure that all orders are securely packaged and dispatched in good condition. Where delivery is arranged by Olivemart, the risk of loss or damage in transit remains with Olivemart until the goods are delivered to the customer at the nominated delivery address.
The customer is required to inspect the parcel immediately upon delivery.
If the parcel shows signs of:
1. visible damage;
2. tampering;
3. resealing;
4. missing contents; or
5. incorrect items,
The customer must notify Olivemart in writing within 48 hours of delivery and must retain all original packaging for investigation.
Olivemart may require:
1. clear photographs of the outer packaging;
2. photographs of the internal packaging and contents;
3. the delivery waybill; and
4. any other reasonably required information.
Failure to report transit issues within the required timeframe may affect the ability to process the claim, unless the customer can demonstrate that the issue could not reasonably have been detected earlier.
Upon verification of a valid transit-related claim, Olivemart will, at its election and where reasonably possible:
1. replace the affected goods;
2. repair the goods; or
3. provide an appropriate refund.
Olivemart reserves the right to investigate all transit claims and to liaise with its courier partner
before approving any remedy.
Olivemart shall not be responsible for any loss or damage reported after the parcel has been accepted in good order without reasonable evidence of transit damage or tampering.
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5. Advanced delivery and anti-fraud protections:
High-Value Parcel Controls
For security and fraud-prevention purposes, Olivemart reserves the right to apply enhanced delivery verification measures to certain orders, particularly high-value electronics, appliances or bulk orders.
Such measures may include, but are not limited to:
1. one-time-pin (OTP) verification;
2. identity verification on delivery;
3. delivery to the verified order address only;
4. signature on delivery;
5. delivery recording or photographic confirmation;
6. or requiring collection from a designated point.
The customer agrees to reasonably cooperate with these security measures. Failure or refusal to comply may result in delivery delays, cancellation of the order, or conversion to collection.
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6. Customer Responsibility on Delivery:
Upon delivery, the customer (or the person accepting the parcel on the customer’s behalf) must:
1. inspect the parcel before acceptance where reasonably possible;
2. check for visible damage, tampering, or resealing;
3. verify that the parcel appears intact; and
4. note any visible issues with the courier at the time of delivery.
If the outer packaging appears materially compromised, the customer is strongly advised to either:
1. refuse delivery; or
2. clearly note the damage with the courier at the time of acceptance.
Acceptance of the parcel without reservation may be considered when assessing subsequent transit damage claims, subject always to applicable consumer protections.
7. Missing Items or Partial Loss
Where a customer alleges that items are missing from a delivered parcel, Olivemart reserves the right to investigate the claim thoroughly, including:
1. reviewing packing records;
2. weight verification;
3. courier scan data;
4. photographic packing evidence (where available); and
5. delivery confirmation records.
Customers must report any suspected missing items within 48 hours of delivery and must provide all reasonably requested supporting evidence.
Where investigation reasonably indicates that the parcel was delivered complete and intact, Olivemart reserves the right to decline the claim to the extent permitted by law.---
8. Delivery Address Accuracy:
The customer is solely responsible for ensuring that the delivery address and contact details provided at checkout are complete and accurate.
Olivemart shall not be responsible for delays, losses or mis-deliveries resulting from incorrect or incomplete address information supplied by the customer.
Where an order must be redirected or re-delivered due to customer error, additional delivery charges may apply.
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9. Risk After Confirmed Delivery:
Where delivery has been confirmed by any of the following:
1. signature on delivery;
2. OTP confirmation;
3. delivery photograph;
4. courier tracking confirmation to the nominated address; or
5. acceptance by a person at the delivery address,
the parcel shall be deemed delivered.
Olivemart shall not be responsible for loss, theft or damage occurring after confirmed delivery, including but not limited to:
1. parcel theft from the delivery premises;
2. acceptance by a third party at the address;
3. unattended delivery locations requested by the customer; or
4. internal loss after delivery.
This clause does not limit any rights that cannot lawfully be limited.
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Fraud Prevention and Order Screening
Olivemart reserves the right, acting reasonably, to:
1. delay orders for verification;
2. request additional identification;
3. refuse or cancel suspicious orders;
4. limit quantities; or
5. require alternative payment methods,
where fraud risk indicators are present.
Any refund following a fraud-related cancellation will be processed back to the original payment method.
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Cooperation with Investigations
The customer agrees to reasonably cooperate with any delivery, loss or fraud investigation, including providing:
1. written statements where reasonably required;
2. photographs of packaging and contents;
3. confirmation of non-receipt where applicable; and
4. any other information reasonably necessary.
Failure to reasonably cooperate may affect the outcome of the claim to the extent permitted by law.
If delivery fails due to customer fault, redelivery and storage fees may apply and the order may be cancelled subject to reasonable cost recovery.---
10. Failed Delivery:
If delivery fails due to customer fault, redelivery and storage fees may apply and the order may be cancelled subject to reasonable cost recovery.---
11. Force Majeure
Olivemart shall not be liable for delays or failure caused by events beyond our reasonable control, including load shedding, courier disruptions, strikes, supplier failures or acts of God.---
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa.